Privacy Policy

Last Updated: September 2, 2026

At zunavexoria, we take customer privacy seriously and aim to handle personal information responsibly throughout your shopping experience.

This Privacy Policy explains what information may be collected when you visit zunavexoria.com, browse our household cleaning products, place an order, contact customer support, subscribe to marketing communications, or otherwise interact with our website and services.

It also describes how that information may be used, protected, disclosed, and managed.

By accessing our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We collect certain information to operate our online store, process purchases, provide customer assistance, maintain website functionality, and improve the overall shopping experience.

Information You Provide Directly

We may collect personal information when you:

  • Place an order
  • Create or use a customer account
  • Subscribe to promotional emails
  • Contact customer service
  • Submit a form through our website
  • Provide information during checkout
  • Communicate with us regarding an existing purchase

Depending on how you interact with zunavexoria, this information may include:

  • Full name
  • Email address
  • Telephone number
  • Shipping address
  • Billing address
  • Payment-related information
  • Order details
  • Customer-service communications
  • Other information you voluntarily provide

This information is generally used to provide the products, services, and assistance you request.

2. Information Collected Automatically

When you browse zunavexoria.com, certain technical and usage information may be collected automatically.

This may include:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website interactions
  • Referral information
  • Cookie identifiers
  • Shopping activity
  • Other technical or usage data

Such information may be collected through cookies, pixels, analytics technologies, or similar tools.

Further information about cookies is provided below.

3. How We Use Personal Information

Information collected through zunavexoria may be used for legitimate business, service, security, and operational purposes.

Order Processing and Fulfillment

We may use personal information to:

  • Process payments
  • Confirm purchases
  • Prepare orders
  • Arrange shipment
  • Deliver order confirmations
  • Send tracking updates
  • Provide delivery-related information
  • Assist with order questions
  • Handle eligible refunds or replacements

Customer Service

Information may be used to:

  • Respond to inquiries
  • Review order concerns
  • Provide product information
  • Assist with damaged or incorrect-item claims
  • Handle customer-service requests
  • Provide service-related notifications

Website and Shopping Experience

We may also use information to:

  • Improve website functionality
  • Understand how visitors use our store
  • Improve product presentation
  • Evaluate site performance
  • Personalize parts of the shopping experience
  • Make our website easier to navigate
  • Improve our household cleaning product offerings

Marketing Communications

Where permitted, we may use your contact information to:

  • Send promotional emails
  • Share product updates
  • Announce special offers
  • Provide store news
  • Send marketing communications you have chosen to receive

You may unsubscribe from promotional email communications at any time.

Security and Fraud Prevention

We may use account, transaction, and technical information to help:

  • Detect suspicious transactions
  • Prevent fraud
  • Identify unauthorized activity
  • Protect customers
  • Protect our website
  • Maintain transaction security
  • Prevent misuse of our services

4. How We Protect Personal Information

zunavexoria uses reasonable administrative, technical, and operational safeguards intended to reduce the risk of unauthorized access, misuse, loss, alteration, or disclosure of personal information.

Secure Transmission

Where appropriate, sensitive data transmitted through our website is protected using Secure Socket Layer (SSL) technology or comparable encryption methods.

Payment information may also be processed directly through secure third-party payment providers.

Restricted Access

Access to personal information is generally limited to authorized individuals who require that information for legitimate business purposes.

Those individuals are expected to handle customer information appropriately and confidentially.

Payment Card Information

zunavexoria does not retain complete credit or debit card details on our own servers after a transaction has been processed.

Payment card information is generally handled by the applicable payment gateway or financial service provider.

Although reasonable precautions are used, no internet transmission or electronic storage system can be guaranteed to be completely secure.

5. Third-Party Service Providers

We may work with trusted third parties that help operate our business.

These providers may assist with functions such as:

  • Payment processing
  • Order fulfillment
  • Shipping
  • Website hosting
  • Customer support
  • Analytics
  • Advertising
  • Marketing
  • Fraud prevention
  • Website performance

Limited information may be shared with these providers when reasonably necessary for them to perform services on our behalf.

These companies are expected to handle information according to applicable confidentiality and data-protection requirements.

zunavexoria does not sell, rent, or trade Personally Identifiable Information to unrelated third parties for their independent use.

6. Advertising and Analytics Partners

zunavexoria may use advertising and analytics technologies to better understand website activity and measure marketing performance.

Third-party partners may use technologies such as:

  • Cookies
  • Tracking pixels
  • Analytics tools
  • Device identifiers
  • Similar tracking technologies

These technologies may help:

  • Measure advertising performance
  • Understand website traffic
  • Evaluate campaign effectiveness
  • Analyze shopping behavior
  • Deliver advertising that may be more relevant to users

Partners may include:

Meta — Facebook / Instagram

Meta may process certain website activity and advertising-related information according to its own privacy policies.

Google

Google may provide analytics, advertising, or other technology services. Information handled by Google is subject to Google's applicable privacy policies.

AppLovin / Axon

AppLovin may provide advertising, attribution, measurement, or related services. Information collected by AppLovin is governed by its applicable privacy documentation.

Information collected directly by third-party providers is subject to their own policies and practices.

Users may be able to limit personalized advertising through browser controls, advertising preference settings, or platform-specific privacy tools.

7. Cookies and Similar Technologies

zunavexoria.com uses cookies and similar technologies.

Cookies are small data files stored on your computer, tablet, smartphone, or other device.

They help support website functionality and may improve your shopping experience.

Essential Cookies

Certain cookies support necessary website functions, including:

  • Shopping-cart operation
  • Checkout
  • Account functionality
  • Website navigation
  • Security
  • Order processing

Disabling essential cookies may cause parts of the website to function incorrectly.

Analytics Cookies

Analytics technologies may help us understand:

  • Which pages visitors view
  • How users navigate the website
  • Which website features are used
  • How the shopping experience may be improved
  • General website performance

Marketing Cookies

Marketing technologies may be used by zunavexoria or applicable partners to:

  • Measure advertising results
  • Evaluate marketing campaigns
  • Understand customer interactions
  • Provide more relevant advertising

Shopify may also use cookies and related technologies as part of operating Shopify-powered online stores.

You may generally control cookies through your browser settings.

Restricting or disabling certain cookies may affect the functionality of the website.

8. Third-Party Websites

zunavexoria.com may occasionally provide links to websites, platforms, applications, or services operated by independent third parties.

Those third-party services maintain their own:

  • Privacy policies
  • Terms and conditions
  • Security practices
  • Data-handling procedures

zunavexoria does not control these external services and is not responsible for their content, privacy practices, security, or business operations.

We recommend reviewing the relevant third-party privacy policy before submitting personal information.

9. California Online Privacy Protection Act — CalOPPA

Where applicable, zunavexoria aims to follow relevant requirements of the California Online Privacy Protection Act (CalOPPA).

Consistent with these practices:

  • Visitors may browse our website anonymously where technically supported
  • A link to this Privacy Policy is made available through our website
  • Updates to this Privacy Policy will be published on this page
  • Customers may contact us regarding corrections or updates to their personal information

Do Not Track Signals

Where supported, zunavexoria respects applicable browser-based Do Not Track (DNT) signals.

When an applicable DNT preference is enabled, we do not intentionally use cookies, tracking technologies, or advertising tools in a way that conflicts with that browser preference.

Browser and third-party technology behavior may vary.

10. Children's Privacy — COPPA

zunavexoria does not knowingly collect personal information directly from children under 13 years of age.

Our website and household cleaning products are intended for general adult consumers and are not specifically directed toward children under 13.

If you believe a child under 13 has provided personal information to us, please contact:

support@zunavexoria.com

We will review the request and take reasonable steps to remove the relevant information where appropriate.

11. Data Breach Notifications

We recognize the importance of providing appropriate notice when personal information is affected by a qualifying security incident.

If a data breach occurs and notification is required, we intend to:

  • Notify affected users by email within 7 business days
  • Publish an appropriate website notice within 7 business days

The exact timing and method may depend on the nature of the incident and applicable legal requirements.

12. CAN-SPAM Act Compliance

zunavexoria may use email addresses for purposes including:

  • Processing purchases
  • Sending order confirmations
  • Providing shipping information
  • Sending customer-service communications
  • Responding to inquiries
  • Delivering promotional communications where a user has opted in

For commercial email communications, we aim to comply with applicable CAN-SPAM requirements.

Our practices include:

  • Avoiding knowingly misleading subject lines
  • Accurately identifying the sender
  • Clearly identifying applicable promotional communications
  • Providing an accessible unsubscribe method
  • Monitoring third-party email service providers where appropriate

You may unsubscribe from promotional emails at any time using the unsubscribe option included in the applicable email.

Transactional emails related to an existing purchase, shipment, account, or customer-service matter may still be sent where necessary.

13. Managing Your Information

You may contact us regarding personal information associated with your interactions with zunavexoria.

Depending on applicable law and the nature of the request, this may include questions concerning:

  • Personal information we hold
  • Corrections to customer details
  • Marketing preferences
  • Cookie-related questions
  • Privacy concerns
  • Other data-related matters

For requests connected with an existing order, please provide enough information for us to locate the relevant customer or transaction records.

14. Changes to This Privacy Policy

We may revise this Privacy Policy periodically.

Changes may be made to reflect updates involving:

  • Business operations
  • Website functionality
  • Shopify services
  • Advertising practices
  • Technology
  • Service providers
  • Data-processing practices
  • Applicable legal or regulatory requirements

When changes are made, the revised version will be published on this page and the Last Updated date may be changed accordingly.

We encourage customers to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, personal information, cookies, marketing preferences, or another privacy-related matter, please contact us.

Brand:
zunavexoria

Website:
zunavexoria.com

Email:
support@zunavexoria.com

Phone:
+1 (227) 206-7166

Operating Company:
HONGKONG JINXIAOHUO LIMITED

Business Address:
UNIT 903A, 9/F., CAMERON COMMERCIAL CENTRE
458-468 HENNESSY ROAD
CAUSEWAY BAY
HONG KONG

For privacy requests associated with an existing purchase, please include sufficient identifying information, such as your Order Number and the email address used during checkout, so we can locate the relevant records more efficiently.