Shipping policy
Last Updated: September 2, 2026
Thank you for shopping with zunavexoria.
We want the delivery process to be clear and easy to understand. This Shipping Policy explains how orders placed through zunavexoria.com are processed, shipped, tracked, and supported.
1. Order Processing
After an order is successfully placed, our fulfillment team will begin preparing it for shipment.
Order processing generally takes up to:
3 business days
During this period, we may:
- Verify order information
- Confirm payment
- Prepare the purchased items
- Package the shipment
- Transfer the order to the applicable shipping carrier
Orders placed on weekends or public holidays will generally begin processing on the next available business day.
Processing time is separate from the estimated shipping time described below.
2. Shipping Time
After your order has been processed and shipped, standard worldwide delivery generally takes approximately:
10–20 business days
Delivery estimates may vary depending on:
- Destination country
- Local carrier operations
- Customs clearance
- Weather conditions
- Transportation availability
- Public holidays
- Regional delivery conditions
- Other circumstances outside our reasonable control
Delivery timeframes are estimates rather than guaranteed arrival dates.
3. Shipping Fee
Our standard shipping fee is:
USD $5.99 per order
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Any special shipping promotion displayed on our website may be subject to separate promotional terms.
4. Worldwide Shipping
zunavexoria currently supports shipping to many international destinations.
Depending on product availability, fulfillment arrangements, and destination, an order may be shipped from warehouses or fulfillment partners located in regions such as:
- United States
- Canada
- Australia
- Europe
- Asia
- Other international fulfillment locations
Products within the same order may occasionally be shipped separately.
If your purchase is divided into multiple shipments, the packages may arrive on different dates.
5. Tracking Information
Once your order has been prepared for shipment, tracking information may be sent to the email address associated with your purchase.
A tracking number is generally provided within approximately:
1–2 business days after the order has been processed for shipment.
Tracking activity may require an additional:
24–48 hours
to become visible after the shipping carrier receives the package.
Where available, customers may track international shipments through services such as 17TRACK or the applicable carrier's tracking system.
6. Tracking Has Not Updated
Tracking information does not always update at every stage of transit.
Temporary gaps may occur while a package is:
- Moving between logistics facilities
- Waiting for carrier scanning
- Undergoing customs processing
- Being transferred to a local delivery company
- Traveling internationally
If your tracking information has shown no meaningful update for more than 7 days, please contact:
Include your Order Number and the email address used during checkout so our support team can review the available shipment information.
7. Order Changes and Address Corrections
Customers are responsible for reviewing their shipping information carefully before completing checkout.
If you need to request an address correction or order change, please contact us within:
12 hours after placing the order
at:
We will make reasonable efforts to accommodate the request.
However, once an order has entered fulfillment or has already been transferred to the carrier, we may no longer be able to:
- Change the shipping address
- Change product options
- Modify quantities
- Cancel the shipment
- Redirect the package
Please verify your shipping information carefully before submitting your purchase.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please make sure your order includes all relevant information, such as:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Telephone number where required
zunavexoria is not responsible for delivery problems resulting from incorrect, incomplete, or outdated information provided during checkout, except where otherwise required by applicable law.
Additional shipping costs may apply if a package must be resent because an incorrect address was provided.
9. Delayed Shipments
Although most shipments arrive within the estimated timeframe, delays may occasionally occur.
Possible causes include:
- Customs inspections
- Severe weather
- Transportation disruptions
- Carrier congestion
- Seasonal shipping volume
- Public holidays
- Local delivery restrictions
- Regional emergencies
- International logistics delays
These circumstances may be outside the direct control of zunavexoria.
If you believe your shipment is significantly delayed, contact our support team and we will review the available tracking information.
10. Customs, Import Duties, and Taxes
International orders may be subject to import-related charges imposed by the destination country.
These may include:
- Customs duties
- Import taxes
- Brokerage charges
- Handling fees
- Customs-processing fees
- Other government-imposed charges
Unless specifically stated otherwise during checkout, these charges are not included in the product price or standard shipping fee.
Any applicable customs duties, taxes, or import charges are the responsibility of the customer.
For information about possible import costs, we recommend contacting the relevant customs authority in your country before placing an order.
11. Customs Clearance
International shipments may require customs processing.
Customs authorities may occasionally:
- Inspect a shipment
- Request additional information
- Delay clearance
- Assess import charges
- Hold the package temporarily
The length of customs processing varies by destination and is outside our direct control.
A customs delay does not necessarily mean that the shipment is lost.
12. Lost Packages
If a shipping carrier officially confirms that a package has been lost in transit, please contact our support team.
After reviewing the carrier information and order details, an eligible confirmed lost shipment may qualify for:
A replacement shipment at no additional product cost.
Additional information may be requested before a replacement is approved.
13. Packages Marked as Delivered
If tracking shows that your package was Delivered but you cannot locate it, please first check:
- Around your delivery location
- With household members
- With neighbors
- Building reception or management
- Mailrooms
- Parcel lockers
- Safe delivery locations
- Other places where the carrier may have left the package
You may also contact the applicable local carrier for additional delivery information.
A package marked Delivered by the carrier is not automatically considered lost in transit.
If you still need assistance, contact support@zunavexoria.com with your Order Number.
14. Multiple Packages
Some orders may be fulfilled from different warehouses or logistics locations.
As a result:
- Products may arrive separately
- Multiple tracking numbers may be issued
- Packages may arrive on different dates
Receiving only part of an order does not necessarily mean that the remaining items are missing.
Please review all tracking information associated with your order before contacting support.
15. Delivery Attempts
Depending on the destination and carrier, a delivery attempt may require someone to be available at the shipping address.
If a carrier is unable to complete delivery, the package may:
- Be held at a local facility
- Be taken to a pickup location
- Be scheduled for another delivery attempt
- Be returned according to the carrier's procedures
Customers are responsible for following applicable carrier instructions when delivery requires additional action.
16. Returned-to-Sender Shipments
A package may be returned to the sender for reasons including:
- Incorrect address
- Incomplete address
- Unclaimed shipment
- Failed delivery attempts
- Local carrier restrictions
- Recipient refusal
- Customs-related issues
If tracking shows that your order is being returned, please contact our support team.
Any available resolution will depend on the circumstances and applicable store policies.
17. Damaged Packages or Products
If a package arrives damaged or the product inside appears damaged, please contact us as soon as reasonably possible.
Include:
- Order Number
- Email address used during checkout
- Product name
- Description of the issue
- Clear photos of the product
- Photos of the outer packaging
- Shipping-label photo where relevant
- Video evidence where useful
Claims involving damaged products may be handled under our applicable Return & Refund Policy.
18. Shipping Support
If you have questions involving:
- Order processing
- Shipment status
- Tracking
- Delivery delays
- Missing packages
- Address concerns
- Customs
- Other shipping matters
please contact:
For faster assistance, include your Order Number and the email address used when placing the order.
19. Contact Us
Brand:
zunavexoria
Website:
zunavexoria.com
Email:
support@zunavexoria.com
Phone:
+1 (227) 206-7166
Operating Company:
HONGKONG JINXIAOHUO LIMITED
Business Address:
UNIT 903A, 9/F., CAMERON COMMERCIAL CENTRE
458-468 HENNESSY ROAD
CAUSEWAY BAY
HONG KONG
For shipment-related inquiries, please provide your Order Number whenever possible so our customer support team can locate the relevant shipping information more efficiently.